Privacy Policy for NORCET Practice Hub
Last updated: November 28, 2025
1. Introduction
Welcome to NORCET Practice Hub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register and use our app:
- Account Information: Email address, display name, and profile photo (if you choose to provide one)
- Authentication Data: Login credentials through Firebase Authentication and Google Sign-In
- Device Information: Device model, operating system version, and unique device identifiers
2.2 Usage Information
We automatically collect information about your use of the app:
- Practice Activity: Quiz attempts, scores, answers, and performance metrics
- Study Progress: Subjects studied, time spent, and completion status
- App Usage: Features accessed, session duration, and navigation patterns
2.3 Purchase Information
If you make in-app purchases:
- Transaction Data: Purchase history, product IDs, and transaction timestamps
- Payment Processing: Handled securely by Google Play Billing (we do not store your payment card details)
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our practice hub services
- Personalization: To customize your learning experience and track your progress
- Performance Analytics: To generate performance reports and study insights
- Communication: To send notifications about your practice sessions, achievements, and important updates
- Premium Features: To manage premium subscriptions and unlock premium content
- Security: To detect, prevent, and address technical issues and fraudulent activities
4. Data Storage and Security
4.1 Where We Store Your Data
- Supabase: User profiles, practice history, and performance data
- Firebase: Authentication and cloud messaging services
- Local Device: Cached data for offline access and app preferences
4.2 Security Measures
We implement industry-standard security measures to protect your data:
- Encryption of data in transit using HTTPS/TLS
- Secure authentication through Firebase Auth
- Regular security audits and updates
- Access controls and authentication for administrative functions
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (Firebase, Supabase, Google Play) to operate our app
- Legal Requirements: When required by law, court order, or governmental request
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- Consent: With your explicit consent for any other purpose
6. Third-Party Services
Our app integrates with the following third-party services:
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct your profile information within the app
- Deletion: Request deletion of your account and associated data
- Data Portability: Request export of your practice data
- Opt-Out: Disable push notifications in your device settings
8. Children's Privacy
Our app is intended for users preparing for NORCET examinations. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except for data we are required to retain for legal or regulatory purposes.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending a notification through the app (for significant changes)
Your continued use of the app after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Cookie Policy
Our app may use local storage and cache mechanisms to:
- Remember your login session
- Store app preferences
- Cache practice questions for offline access
- Improve app performance
13. Contact Us
14. Compliance
This Privacy Policy is designed to comply with:
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)
- General Data Protection Regulation (GDPR) for users in the European Union
- Google Play Store Developer Program Policies
15. Consent
By using NORCET Practice Hub, you consent to the collection, use, and processing of your information as described in this Privacy Policy.
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